Refund policy
Refund & Replacement Policy
Thank you for shopping with Premium Vibe. We are committed to providing high-quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or incomplete, we are here to help.
By placing an order on our website, you agree to the terms of this Refund & Replacement Policy.
Replacement Eligibility
Eligible Products
You are eligible for a replacement if the product you receive is:
- Incorrect item received
- Damaged during delivery
- Defective or not working properly
- Missing parts or accessories
To qualify, the product must be unused and in its original packaging.
Replacement Timeframe
You must report any issue within 7 days of receiving your order.
Requests submitted within this period are eligible for a free replacement if approved.
Requests made after 7 days may not qualify for a free replacement and may be subject to additional shipping or service charges.
No replacement requests will be accepted after 30 days from the delivery date.
How to Request a Replacement
To start a replacement request:
- Contact our customer support team.
- Provide your Order Number.
- Share clear photos or a short video showing the issue.
- Include a brief explanation of the problem.
Our team will review your request within 1–2 business days.
Inspection Process
In many cases, our support team may help resolve the issue without requiring a replacement.
If we confirm that the item is damaged, defective, or incorrect, we will arrange a replacement as quickly as possible.
Refund Policy
We currently do not offer refunds for Cash on Delivery (COD) orders unless:
- The ordered product is unavailable.
- A replacement cannot be provided.
- The wrong item was delivered and no replacement is available.
If a refund is approved, it will be processed using an appropriate payment method agreed upon by both parties.
Non-Eligible Cases
Replacement or refund requests will not be accepted for:
- Damage caused by misuse or improper handling.
- Normal wear and tear.
- Change of mind after delivery.
- Products without original packaging.
- Requests made after the eligible period.
Shipping Charges
If the issue is due to our mistake (wrong, damaged, or defective product), we will cover all replacement shipping costs.
If the replacement is requested for reasons outside our responsibility, additional shipping charges may apply.